Lamptron Ticket Support


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16-07-2014:
There seems to be issues with our system fetching incoming emails (i.e. your replies), we┬┤re currently investigating the issue. IN THE MEANTIME PLEASE reply to your tickets by logging in directly here instead of replying by email.

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20-06-2014:
It would seem gmail.com addresses are working again (for reasons beyond our control, automated response notification emails where not getting through to gmail.com addresses before.

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In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

You may also open a ticket simply by emailing us at support [at] lamptron.info at which point you will receive an automated confirmation email within a few minutes to let you know your ticket has been opened.

Attachments: Please have in mind that for security reasons, attachments sent through email (be it a new ticket or a response to an open ticket) do not go through so in the case that an attachment is needed or requested please open or reply to the ticket directly through here (you can login to your ticket using your email address and ticket number).

Attention: Due to reasons beyond our control, [at] comcast.com email addresses should not be used to create new tickets as comcast does not let certain kinds of emails through, including responses from our ticket system.

We also strongly suggest you log in with your email address and ticket number if you have not received notification of ticket opening and/or response through your email after a couple of days as it is possible that being an automated message it gets sent to your spambox. If it does and you find it in your spambox we suggest you add support [at] lamptron.info to your allowed/verified/whitelist email lists so as to prevent missing future notifications.

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We provide archives and history of all your current and past support requests complete with responses.

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